Delivery and returns

Delivery details

Until the end of 2016 we are doing free shipping on orders over £40!

Standard delivery charge is £4.95 per order to a UK address.
Please note we are unable to deliver outside the UK at present.

We aim to dispatch goods held in stock within 72 hours of receiving your order, and often sooner. Delivery will be made as soon as possible thereafter. Purchases may be delivered to any UK mainland address, providing the card holder provides their registered home address. For security reasons, telephone orders can only be delivered to the card holder's registered address unless a previous purchase has been made. Please note that we are unable to accept liability for any delay to your delivery that is beyond our control.

Whilst we endeavour to keep all items in stock and available for immediate dispatch, this may not always be possible. In the event that an item is temporarily out of stock we will ship the balance of your order and forward on the remaining items at no extra cost when available. If an item has been discontinued or we are unable to secure further stock of any item, we will cancel that order. Please note, as with all online shopping, your completion of the checkout process does not explicitly guarantee we are able to supply the goods ordered.

Cancellations

You have a right to cancel your order within 14 days of receipt of goods and receive a full refund. 

Returns information

If you are not entirely satisfied with your order, we will be happy to offer a full refund or exchange providing the goods are returned unused and in their original packaging within 14 days. Regrettably the returns postage is a direct cost to you and will not be refunded unless an item is deemed faulty or damaged.

To return an item, simply complete the Returns Form contained within your parcel indicating the reason the reason you wish for a refund or exchange.